Training Specialist

Job Title: Training Specialist – Customer Care
Department: Support
Salary: From £23k

This role is an amazing opportunity for somebody with a passion for helping people to join an outstanding support team, working closely with the wider business to empower our customers and ensure they get the most out of our products.

As our Training Specialist, you will be Responsible For:

• Booking and delivering remote webinar training to our customers
• Monitoring and evaluating training effectiveness through assessments, surveys, and feedback reporting
• Creating engaging webinar content
• Assisting with onboarding our new customers, ensuring they receive the best possible start and support all their training needs with bespoke sessions
• Creation and maintaining of our external and internal training material
• Attend on-site training with our customers when required
• Working with the training lead to increase attendance and drive engagement
• Adhoc training sessions when needed
• Maintaining training records for all customers, including attendance and training materials

The Ideal Candidate Will:

• Have excellent communication and presentation skills
• Have experience working in a training environment
• Have an analytical mindset with the ability to assess training needs, measure training effectiveness, and make data- driven decisions
• Be proactive, efficient, and able to work independently
• Have a strong sense of customer service
• Hold good organisational skills
• Be able to multitask
• Be confident in dealing and speaking with customers in a polite, courteous, and professional manner
• Hold a full clean UK Driving License

What You Will Get From Us:

• Documented Monthly 121s
• Progression and Career conversations/planning
• A competitive salary
• Private healthcare
• Pension scheme
• An extra birthday treat, your birthday off work!
• Free on-site parking

Our Recruitment Process:

What About Us…

At InVentry we’re passionate about the technology we create and how this impacts our customers; it’s why we’re trusted by over 10,000 organisations!

Established in 2010, we’ve created a successful brand, which has seen exponential growth from from a product concept to having over 100 employees; we’ve had a whirlwind of a journey.

Our work culture is one of a kind and we have a strong vision to build a high growth business with great people that we can all be proud of.

Why Choose Us…

We value each and every one of our team, that’s how we get the job right. As the market leaders in visitor management across the UK & beyond, we wouldn’t be anywhere without our dedicated team of professionals. Each and every one of our team members work extremely hard to emit our values; which means our culture is second to none!

We’re a friendly bunch, who love socialising with each other; whether it’s playing pool in the office, fundraising for our chosen charity, or having fun at our quarterly events, we appreciate a good time!

We’re passionate about the technology we create, and how this impacts the schools and businesses we work with, which is why we listen and communicate with each other to discover how we can add more value to everything we do.

If you’re interested in this role, please send your CV to people@inventry.co.uk.

What Is It Like To Work At InVentry?

InVentry is a fun, friendly and very rewarding company to be part of. We recognise that our team is the reason why InVentry is the market leader for visitor management and we ensure that our company culture and values reflect this!

Take a look at what some of our employees have to say about working at InVentry: