General Enquiries

What is InVentry?

InVentry is an intuitive visitor management system, a digital register for schools and businesses, which replaces the need for a paper-based process.

How does it work?

Managed through a 19-inch touchscreen, our industry-leading software incorporates a webcam, ID badge printer, facial recognition, biometrics and DBS checker to create a secure and cohesive system to manage staff, students, contractors and visitors.

Will I be trained in how to use the system?

Yes, once one of our certified engineers has completed your InVentry installation, full training will be provided onsite.

Won’t it take up a lot of room on our server?

If you only use the InVentry onsite service your data stays on your system, but shouldn’t require a large amount of storage.

If you use other services such as the support desk, your data is stored securely on the cloud and will not take up valuable room on your server.

What about GDPR?

We are committed to helping you fulfil your GPDR needs, so much so, that we actually have a whole section to answer your questions on the storing and use of data.

Does InVentry help with safeguarding in schools?

Yes, not only does InVentry incorporate a DBS checker, it helps you manage those on your system, ensuring your school complies to Ofsted regulations. Not only can you sign in DBS checked visitors with one click, you can upload multiple DBS records and will also be notified when DBS checks are due to expire.

What if it doesn’t work?

If there are any technical issues with the system, or you have any questions, please contact our Support Team via: or call us on 0113 322 9253 (option 3).

Can InVentry help with an emergency evacuation?

Yes, through the InVentry system, you can track everyone on the premises at all times. This means if there is a fire drill or emergency evacuation you can open the InVentry Fire Evac app from as many devices as are required, giving designated staff fire marshals a real-time register complete with photos. You can also use your InVentry console to print off an up-to-the-minute list to check off names. It’s fast and accurate, exactly what you need in an emergency situation.

Is InVentry suitable for other businesses?

Absolutely. InVentry was specifically designed with schools and the education system in mind, but it is equally effective in an office or multi-site organisation. The InVentry system streamlines visitor management providing an efficient, secure and compliant solution for any company.

In an office setting, InVentry negates the need for unreliable visitor management systems and fire safety registers.

For a multi-site organisation, using InVentry means that staff can travel between sites using the same verified ID and generate personnel reports across multiple sites. InVentry successfully operates in organisations across a range of industries including: Government, NHS, Care Homes, Manufacturing, and Businesses.

To find out more about how InVentry could maximise efficiency for your business, visit our corporate and commercial FAQs page.

Where can I find out more about InVentry?

To find out more about how InVentry could help you with your visitor management needs, you can call us on 0113 322 9253 or email us at: You can also book a demo with no obligation.

30 Day Money Back Guarantee

How do I request a refund?

If you wish to return your InVentry Visitor Management system in accordance with the Guarantee, you must notify InVentry in writing via email to by 4pm on the day the Guarantee period expires. If this day is a weekend, bank holiday, New Year’s Day, Easter Sunday, Christmas Day or Boxing Day, it will fall to the next working day.

You can request to return your Visitor Management system to us within 30 days from the day of completion of your installation using our 30-day money back guarantee (the Guarantee).

How do I qualify?

You may request to return your Visitor Management system to us within 30 days from the day of completion of your installation. This guarantee is accepted under the following conditions:

    • The customer purchasing the system has a UK base of operations
    • The site for the installation is located within the UK
    • The system was purchased via an approved InVentry reseller or directly from InVentry Ltd .
    • The customer purchasing the system did so after the guarantee launch date (20th July 2023).
    • The guarantee only applies to new customers paying in full or using split payments. Systems purchased using leased finance via InVentry are not eligible.
    • An official purchase order must have been received by the company for the product
    • Only fully fitted desk mounted or wall mounted installations are eligible under the guarantee. Installation must have been completed (including the requirements from the customer as stated in the welcome pack) by InVentry and the sign off sheet completed by the customer.
    • At least one member of the organisation’s staff has attended initial on-site training and the supplementary webinar provided by the company.
    • All feedback surveys forming part of our customer feedback process during post- installation, up to the point where the request for removal is fulfilled must be completed by the customer.

Can I use the system?

Of course! We encourage you to use your InVentry sign in screen as much as possible to determine the nature, characteristics and functioning of the system. You must keep the system in the same condition as it was when installed. Fair wear and tear is expected, but we’ll need to charge for any new damage caused whilst the system is in your care until it is collected by our engineer.

What if the system is damaged?

If, on collection, the system is not in a returnable condition, as described above we are entitled to charge you up to value of the system if it is not fit for reuse as a result of excessive wear or any damage it has been subject too. We reserve the right to charge you:

    • For the cost of the repair required to make the system ‘good as new’
    • The full price of the system (not including any additional license costs) should repair not be possible.

What about the removal process?

We will remove your InVentry system from site, on completion of all pre-removal requirements and no longer than 35 days from installation, all items which it was responsible for the installation of, up to and including all items listed on the invoice issued by InVentry.

How and when will I receive my refund?

If you paid for the system in full or using a split payment scheme, you will receive the Purchase Price of the system, or the amount paid to the Company under the split payment to an account nominated by yourself. Where the purchase is made via an InVentry reseller, any credit and refund will be issued by the reseller.

Any repayment will not include ‘bespoke’ items created as part of the installations, such as permenent ID badges and kiosk branding. Return of payment will be undertaken 60 days from the date of installation.

To see our full 30 Day Money Back Guarantee terms and conditions head here.