1st Line Technician

Job Title: 1st Line Technician
Department: Support
Salary: From 20k

An exciting opportunity has arisen for a 1^st Line Technician to join our growing InVentry support dream team. This team is a vital part of the organisation, as we’re the first point of call for our 10,000+ customer base (and growing!). We aim to make customers feel part of the team, working closely together to resolve technical issues.

A Little Bit About InVentry…

We’re a fast-paced and growing technology company, specialising in the development and provision of touch screen visitor management solutions across both education and modern business.

Back in 2010 InVentry created and defined the sign in and visitor management market. Since then, we’ve continued to pave the way by producing innovative new features that solve real world problems. Over the last 5 years we’ve seen exponential growth; culminating in being named in the Deloitte Global Fastest 500 growing companies in technology from Europe, the Middle East and Africa. We’ve also gone from a little over 100 organisations to more than 10,000 across the UK, and now handle a staggering 5.7 million sign in and out events (up to 49 every second) and capture over 146,000 visitor images every week. Although InVentry are rooted in education, the unique and special requirements of the education market means that the InVentry system works perfectly across any business sector.

Your Role

As our 1st Line Support Technician, you’ll be responsible for:

• Answering incoming calls and chats
• Responding to and working on support tickets
• Managing assigned tickets in a timely manner, ensuring customers are kept up to date
• Ensuring all queries / issues are logged accurately on our ticketing system (Zendesk)
• Following documented processes, remote support and continually training and talking our customers through the support and training guides; promoting self-help
• Learning and understanding our products in depth
• Continuously contributing towards our service guides and knowledge
• Meeting objectives and KPI’s

The Ideal Candidate Will Have The Following Skills:

• Strong ability to problem-solve and think logically
• Friendly, warm and welcoming
• A team player with a “one team” mentality
• Solid listening skills
• Drive for personal development

What You’ll Get From Us:

• Documented 121s with progression and career conversations/planning
• Private Healthcare
• Income Protection Cover
• Pension Scheme
• 21 Days Holiday plus your Birthday plus Bank Holidays
• Free on-site parking

If you’re interested in this role, please send your CV to people@inventry.co.uk.

What Is It Like To Work At InVentry?

InVentry is a fun, friendly and very rewarding company to be part of. We recognise that our team is the reason why InVentry is the market leader for visitor management and we ensure that our company culture and values reflect this!

Take a look at what some of our employees have to say about working at InVentry: