Join our team

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support dream team. This team is a vital part of the organisation, as we’re the first point of call for our 8,000+ customer base (and growing!). We aim to make customers feel part of the team, working closely together to resolve technical issues.

Department: Support
Hours: 40 hours per week

Main Duties 

  • Answering incoming calls and chats
  • Responding to and working on support tickets
  • Managing assigned tickets in a timely manner, ensuring customers are kept up to date
  • Ensuring all queries / issues are logged accurately on our ticketing system (Zendesk)
  • Following documented processes, remote support and continually training and talking our customers through the support and training guides; promoting self-help
  • Learning and understanding our products in depth
  • Continuously contributing towards our service guides and knowledge
  • Meeting objectives and KPI’s

Required Skills

This role requires the following:

  • Strong ability to problem-solve and think logically
  • Friendly, warm and welcoming
  • A team player with a “one team” mentality
  • Solid listening skills
  • Drive for personal development

What You’ll Get From Us: 

  • An InVentry scorecard; designed around supporting your development and progression
  • Documented Monthly 121s
  • Progression and Career conversations/planning
  • A competitive salary
  • Private healthcare
  • Pension scheme
  • An extra birthday treat; your birthday off work!
  • Free on-site parking

How To Apply

If you’re interested in this role, please send your CV to people@inventry.co.uk.

What it’s like to work at InVentry…

Take a look at what some of our InVentry employees have to say about working here.

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