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Job Description

Scheduling Lead

Culture Pledge
Job Title: Scheduling Lead
Department: Scheduling
Salary: From £27k

We are looking for a highly organised, natural leader to join our Scheduling Team. As our Scheduling Lead, you’ll be at the heart of our tight-knit team, making sure everything runs like clockwork, ensuring the successful delivery of our projects and day to day management of the team.

Your Role

As our Scheduling Lead, you will be responsible for:

  • Ensuring the successful delivery of all projects, through effective scheduling and communication
  • Managing the engineer service calendar, ensuring engineer visits are scheduled within the KPI parameters through effective engineer utilisation
  • Liaise with customers on arranging a convenient date for an engineer visit and make all necessary changes within the service calendar
  • Ensuring all customer documentation is completed accurately and in a timely manner
  • Managing the expectations of all stakeholders, including customers, account managers and resellers, with regards to project delivery and engineer availability.
  • Maintaining a record of progress for project delivery, using the project module of Dynamics 365
  • Dealing with any queries prior to warranty engineer visits from all stakeholders
  • Reducing the overall turnaround time for customers, from order to installation date
  • Ensuring the work of the scheduling team is to a high standard, whilst managing workload and overall performance
  • Driving a strong communication standard through the team & department
  • Conducting regular team catch ups on current issues, as well as carry out annual and quarterly reviews
  • Dealing with customer complaints that arise specific to the scheduling team
The Ideal Candidate will…
  • Have at least 1 year experience as a team leader or at line management level
  • Demonstrate previous experience of highly organised working, within a fast-paced environment
  • Be a confident user of Microsoft Office Products including Excel, PowerPoint and Word
  • Have previous experience with Microsoft Dynamics 365 & Online document portals (desired but not essential)
  • Evidence successful project management experience, on a basic level
  • Be highly organised, innovative with good attention to detail
  • Show good problem-solving skills, with the ability to make decisions using own initiative
  • Be a strong team player who is not only self-motivated, but can motivate others
  • Have a diplomatic approach when faced with challenges
What You Will Get From Us:
  • Clear role progression plan
  • 21 days holiday plus a day off on your birthday
  • An additional day holiday added to your allowance annually
  • Private Healthcare
  • Income protection cover
  • Pension Scheme
  • Paid Volunteer Day
  • Companywide events to bring departments together and celebrate success
  • Free onsite parking
Our Recruitment Process:
Recruitment Process
What about us…
  • At InVentry we’re passionate about the technology we create, and how this impacts our customers; it’s why we’re trusted by over 10,000 organisations
  • Established in 2010, we’ve quickly created a successful brand, which has seen exponential growth over the last 5 years. From a product concept to having over 100 employees; we’ve had a whirlwind of a journey!
  • Over the years and as our team has grown, we’ve become the market leaders for sign-in and visitor management solutions, culminating in being named in the Deloitte Global fastest 500 growing companies in technology from Europe, the Middle East and Africa and the Northern Tech Awards Top 100 Fastest Growing Companies.
  • Our work culture is second to none, our company has a strong vision to build a high growth business with great people that we can all be proud of.
Why Choose Us…
  • We value each and every one of our team, that’s how we get the job right.
  • As the market leaders in visitor management across the UK & beyond, we wouldn’t be anywhere without our dedicated team of professionals. Each and every one of our team members work extremely hard to emit our values, which means our culture is second to none!
  • We’re a friendly bunch, who love socialising with each other; whether it’s playing pool in the office, fundraising for our chosen charity, or having fun at our quarterly events, we appreciate a good time!
  • We’re passionate about the technology we create, and how this impacts the schools and businesses we work with, which is why we listen and communicate with each other to discover how we can add more value to everything we do.

If you’re interested in this role, please send your CV to

What Is It Like To Work At InVentry?

InVentry is a fun, friendly and very rewarding company to be part of. We recognise that our team is the reason why InVentry is the market leader for visitor management and we ensure that our company culture and values reflect this!

Take a look at what some of our employees have to say about working at InVentry:

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Joe’s Insights
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Lauren’s Insights
George’s Insights