Installation Terms and Conditions
Introduction
InVentry provides direct installation and support for all our products. All installations are subject to the details listed below. For full terms and conditions visit https://inventry.co.uk/inventry-terms-conditions/.
Standard Installation
Our standard installation package consists of the following elements:
- Standard InVentry system
- Onsite hardware installation and software configuration
- Onsite training
- Onsite configuration of any purchased software modules
- Desk/wall mount bracket
- Up to 3 meters of cabling (USB, Power, Network)
Delivery of Hardware
Items for installation will be delivered to site prior to the installation date. All items must be signed for by an adult aged 18 years or over on delivery. Should any item be lost/misplaced post confirmed delivery, the customer will be charged 50% of the cost of the order.
Traded in Equipment
Where any equipment currently belonging to the customer that forms part of a ‘Trade In’ agreement, InVentry will arrange for the removal from site. To reduce any potential risks, prior its removal by InVentry, the following should be undertaken by the customer:
- Any device containing data should be wiped/factory reset
- Any account associated e.g. iTunes to the device should be removed
- Any security applied to the device should be disabled
- The device should be removed from any security devices e.g. Kensington lock
Power and Data
Installation requires 2 power sockets and 1 data socket located next to where the InVentry system will be located, no further than 3 meters away from the systems final position. If you want your system wall mounting, then the socket may be located on the opposite side of the wall as long as it is still within 3 meters of the system.
If you have purchased additional Quickscan units then these require a single network socket in the location of each Quickscan. Power needs to be available inside the network cabinet where the network socket terminates. Failure to provide any of these elements will result in the installation not being completed.
InVentry Location
The standard InVentry installation assumes the system will be pole, stand or wall-mounted on or near the reception desk. If you have purchased a kiosk there may be a requirement to bolt the kiosk to the floor dependent upon the floor surface. InVentry highly recommends that customers discuss the location requirements with their reseller before arranging the installation.
The InVentry system must be no further than 3 meters away from the final location of the badge printer, if the printer is required to be further than 3 meters then this will fall under the ‘Custom Installation’ section and requires quoting for before installation as additional costs may be incurred.
The ID badge printer is not supplied with any mounting brackets and a desk/table or shelf is required to place the printer on.
Although our engineers may offer advice on the final location of your InVentry system, it is the customer’s responsibility to ensure that the system is located in an appropriate place. All return visits to move existing systems will be chargeable.
Customers are responsible to ensure that suitable power and network sockets are available for the InVentry system. Please contact your InVentry reseller or the InVentry support team if you have any doubts or concerns.
Site Access and Safety
Our engineer will require access to the location where your InVentry system will be installed for the duration of the installation. Although our engineers always comply with health and safety policies, the installation will require the use of power tools and may in some cases partially block entrances or exits.
Asbestos and other Hazardous Materials
In some cases, it may be required to drill through walls in order to complete your InVentry installation. Your InVentry Engineer will discuss the location of your system with you on arrival. It is the customer’s responsibility to notify the engineer of any known hazardous materials which he may encounter during the installation.
Waste Disposal
During the installation, our engineer will keep the working area as clean as possible using equipment (including a vacuum cleaner) supplied by InVentry. However, on the completion of the installation, there will be items requiring disposal including those in which the equipment is shipped to site in. This will require disposing of by our engineers appropriately before leaving site.
Staff Training
As part of the build up to your installation, you will be contacted by our training team to help get you ready for using your system. As part of this you will receive email communication requesting some information and providing staff who will be involved in using the system with further information about the functionality it offers. Training on the use of the system is delivered in two parts;
- Initial Onsite training
- Follow up online training
Initial staff training is performed on the same day (will last about an hour) as the hardware installation (unless otherwise agreed), with a second, more comprehensive online training session will be arranged for two weeks post-installation and will last around an hour and a half.
Initial training
The customer is responsible for ensuring that all required staff members are available on the agreed installation date. The training session will usually commence in the afternoon after the system installation has been completed.
Training can be for as many staff as required, however the number is limited to the customers own facilities as the training will take place in the reception area.
Follow up training
The follow-up training is undertaken on-line, two weeks post-installation. You will receive information about booking this as part of your installation process. The customer is responsible for ensuring that all required staff members are available on the agreed date and that they can connect to the system. This training can be for as many staff as required.
InVentry Functionality
InVentry contains an extremely wide feature base, and as such, it is impossible to go through each feature in detail during the initial demonstration. InVentry provides access to a full set of features and release notes on our online help desk. It is the responsibility of the customer to ensure that the InVentry system has the required functionality they need prior to the point of installation. For any doubts or concerns over the functionality of the system please contact InVentry for clarification.
InVentry Documentation
In order to complete your installation, our engineer will require certain documents and files from you, all of which are detailed in your welcome pack. If these documents and files are unavailable, incomplete or inaccurate this may result in an aborted or incomplete installation or training session. If a return visit is required, this will be chargeable.
Aborted or Incomplete Installations
If our engineers are unable to start or complete the installation due to any of the reasons listed (but not limited to) those below, a charge of £300 associated with rearranging the revisit of an engineer to complete the installation and unless otherwise deemed necessary the customer will be responsible for the secure storage of the equipment delivered to the customer;
- Engineers are unable to gain access to the building or any required areas.
- Installation is delayed due to a reason directly related to the customer. Our engineer must be able to start work by the allotted start time to guarantee completing this installation and training on the same day.
- No suitable power and/or network sockets available or they are further than 5m of where the InVentry screen is to be located.
- Our engineer is unable to install or configure the necessary software due to network security settings or policies or if features of the network prevent or delay the installation.
- Any other reason directly related to the customer that prevents the installation.
Customer Postponed Installations
Once your installation date has been confirmed, InVentry will assign engineering resources for you, as well as the engineer’s time. This may also include additional items such as hotel bookings for our engineers. For this reason, if the customer postpones their installation within 3 days of the agreed installation date, then a re-booking fee of £150 will be charged.
General System Maintenance
Once the InVentry system is installed it is the responsibility of the customer to provide the standard day-to-day care and maintenance that would be expected of any computer used on site. Although InVentry will always provide help and support for any element of the InVentry system, the following items are ultimately the responsibility of the customer:
- General care – As with all electronic equipment, a reasonable amount of care needs to be taken when using or moving the system. Physical damage to the unit, cables or ports are not covered in your warranty.
- Antivirus – The InVentry system is based on a Windows 10 computer, the customer should protect it using their existing Antivirus system and ensure that the system is monitored appropriately. InVentry can install and configure a freeware antivirus system if requested, however, we would not actively monitor this system.
Backup
For the resilience of the data stored in the InVentry system, a backup should be established on your local network. This is a fully encrypted SQL database BAK file that will take up minimum space. To implement this, our installation engineer will require the details of a network share with write permissions. Please provide this information via your welcome pack.
External and Unsupported Items
InVentry is a network-based device that uses your existing network infrastructure and interacts with existing computers on your system. Because of this, problems that are external to InVentry can have an impact on how the InVentry system performs. The following items are considered external to InVentry and are therefore out of the scope of our support:
Network, computer and environmental items
- Any issue with the local network that prevents the InVentry system (or Quickscan units) from establishing a reliable connection
- Any performance issue with the local network that causes the InVentry system to underperform
- Any issue with the local internet connection that prevents the various internet reliant features from functioning correctly (such as InVentry Anywhere)
- Problems or issues with the customers own hardware or software (computers, switch’s etc)
- Any issue arising from the use of unsuitable networking equipment
- Any issue arising from or attributed to the customer’s electricity supply
- Any equipment or software not supplied by InVentry including mobile devices.
ID badge printing
It is possible for customers to print their own ID cards and barcodes if they have access to existing card printing facilities and do not wish to use the InVentry card printing services. The InVentry software however does not include any ID card printing software.
InVentry can provide access to the required information for encoding into your barcodes as well as general advice on the types and sizes of barcodes that should be produced. We cannot however support specific pieces of card printing software or assist in the actual printing process. It is the customer’s responsibility to ensure that any barcodes produced work correctly with the system.
Mobile Devices
InVentry provides access to various mobile sites and apps. While we will always support any InVentry software, we cannot assist in non InVentry related issues on customers’ own mobile devices. It is the responsibility of the customer to ensure that any mobile device purchased for use with an InVentry app is fit for purpose. InVentry support can assist you in making an informed choice about your mobile devices.
InVentry Screen Protection Cover customers only
If you have purchased InVentry Screen Protection, the following additional terms and conditions apply. If not and you would like more details, please contact InVentry Sales on sales@inventry.co.uk for further information;
- InVentry Screen Protection Cover is only available on new InVentry screen installations, this covers new customers and those customers who have purchased InVentry System Refreshes.
- InVentry Screen Protection Cover is not available after your system has been installed even where a valid hardware warranty is still in place.
- The cover will be invoiced at the start of the year for which it covers and is only valid when the invoice is paid on time and in full each year. If the yearly cover hasn’t been paid, then any claim will be invalid.
- The cover can only be taken out on units with valid warranty. This product is not available for InVentry systems where the warranty has expired.
- The cover is for InVentry Sign In Touch screens (glass) only. Quickscans and other peripheral devices are not covered. Cover is only valid where the products provided as part of the protection (Screen protector and rubber guard) are still in place when the InVentry engineer attends site. InVentry reserve the right to refuse the claim upon site attendance, should the engineer survey report that either parts of the protection have been removed.
- Each claim carries an excess of £100 +VAT, to be paid in advance of any site visit taking place.
- Any screens requiring replacement will be on a like-for-like basis. Your hardware warranty will not be extended and will continue to run from your original installation date.
- All claims are administered by InVentry Limited including payment of any excess due.
Version Number 1.3. 29th September 2022.
For full terms and conditions please visit www.inventry.co.uk/inventry-terms-conditions