Installation Terms and Conditions 2.0
InVentry Installation Guidelines
InVentry provides direct installation and support for all our products. All installations are subject to the details listed below. For full terms and conditions, visit:
https://inventry.co.uk/inventry-terms-conditions/
IMPORTANT NOTICE
It is the customer’s responsibility to provide all requested information and complete all necessary actions detailed in this document prior to the scheduled installation date. Failure to do so may result in:
- A partial installation
- Customer-led completion or a
- Chargeable return visit once outstanding requirements are met
Standard Installation
Our standard installation package includes the following components:
- Installation Requirements (Power, Data, IT, and Functionality)
- Delivery of Hardware and Trade-In Equipment
- Location and Site Requirements
- Incomplete or Postponed Installations
- Staff Training
- Additional Information
Pre-Installation Requirements
Before installation, your assigned Project Manager will contact you to confirm the details below and collect any further information required.
System Location
- Standard systems are typically pole, stand, or wall-mounted on or near the reception desk
- Kiosk systems may require floor mounting, depending on material and location
- Systems and badge printers must be located within 3 metres of each other; distances beyond this may result in a custom installation and additional charges
- Badge printers require placement on a desk, table, or shelf
Please Note:
While engineers may advise on the optimal location, it is the customer’s responsibility to ensure final placement is suitable. Any return visit to move the system will be chargeable.
Power and Data Requirements
Each on-premise InVentry system requires:
- 2x power sockets, 1x data socket, all within 3 metres of the installation point
If wall-mounted, the sockets can be on the opposite side of the wall (within 3m).
Additional devices (e.g., QuickScans) each require:
- 1x RJ45 network point
- 1x local power supply where the network terminates (e.g., in a cabinet)
IT Requirements
To ensure full system functionality, the following are required:
- 1x RJ45 network socket per device
- Connection to the local LAN/WAN
- Static IP address (including Subnet, Gateway & DNS)
- Any relevant proxy settings
- InVentry domains unblocked
- A designated network folder for backups with write permissions
For detailed networking specifications, visit our Network Information Webpage.
System Backup
A backup must be created on your local network and shared with the Project Manager during setup. The backup consists of a fully encrypted SQL .BAK file and requires minimal storage. Please ensure that any required passwords are available on the day
Delivery of Hardware
- Hardware will be delivered to site prior to the installation date
- Invoice is issued at the point of dispatch
- Equipment must be signed for by an adult (18+)
- Boxes will be clearly labelled “InVentry” and should only be opened by our engineer
If items are lost or misplaced after confirmed delivery, the customer will be charged for replacements.
Site Awareness
Site Access & Safety
- Engineers require full access to the installation location
- Installations may involve handheld power tools and may temporarily obstruct entryways
- Engineers will always comply with site-specific health and safety policies
Asbestos or Hazardous Materials
Drilling through walls is required, engineers will consult with you upon arrival. It is the customer’s responsibility to disclose any known hazardous materials, such as asbestos, prior to installation. Failure to do so may lead to termination of installation
Waste Disposal
Engineers will maintain a tidy workspace and dispose of any packaging or waste appropriately at the end of the installation.
Aborted or Incomplete Installations
If engineers are unable to begin or complete installation due to issues within the customer’s control, a chargeable revisit will be required. The customer will also be responsible for secure storage of any equipment.
Possible reasons include (but are not limited to):
- No access to building or key areas
- Installation delayed due to customer-related issues
- Power/network sockets not available or more than 5m from screen location
- Software installation blocked due to network security restrictions
- Any other customer-related factors that delay or prevent installation
Customer Postponements
If an installation is postponed within 3 working days of the scheduled date, a rebooking fee will apply.
Unsupported and External Equipment
The following fall outside the scope of InVentry support:
- Local computers, networking, and environmental items
- Issues with local network affecting InVentry performance
- Unreliable internet connectivity
- Customer-supplied hardware/software (e.g., mobile devices, switches)
- Unsuitable networking or electrical infrastructure
Staff Training
Training is delivered in two phases to ensure confident system usage:
1. Onsite Training (Day of Installation)
- Delivered immediately following system setup
- Approximately 1 hour and will be Conducted in the reception area
- Customer is responsible for ensuring all required staff are present for the whole session.
2. Follow-Up Online Training (Two Weeks Post-Install)
- Delivered via live online session
- Approximately 1.5 hours
- Customer to ensure staff availability and connection to system
- Booking details will be provided during the installation process
Final Reminder
To avoid delays and additional costs, ensure all preparation tasks are completed in advance and all required information is shared with your Project Manager.
For full terms and conditions, please visit:
https://inventry.co.uk/inventry-terms-conditions
Version Number 2.0. 5th June 2025.