Job title: 3rd Line Technician
Department: Support
Salary: Competitive, based on experience
We’re excited to offer an opportunity for a 3rd Line Support Technician to join our growing InVentry Support
Team. Reporting to the Technical Support Manager, you’ll play a key role in keeping the support function
running smoothly; managing day-to-day bookings, investigating complex technical issues and driving
effective resolutions as challenges arise.
You’ll be a go to technical expert within the team, supporting knowledge transfer, coaching, and
development across the service desk. Alongside this, you’ll help identify long-term fixes, champion best
practices, and ensure documentation is accurate, up to date, and actively used.
A Little Bit About InVentry…
We’re a fast-growing technology company, creating touchscreen visitor management solutions for schools
and modern businesses. Since 2010, we’ve been pioneers in the visitor management space, developing
innovative solutions that solve real world challenges. Over the last five years, we’ve grown rapidly, being
recognised in the Deloitte Global Fastest 500 tech companies across Europe, the Middle East, and Africa.
From just over 100 organisations to more than 10,000 today, we now handle a staggering 5.7 million sign-ins
and outs, capturing over 146,000 visitor images every week. While our roots are in education, our system is
perfect for any business sector.
Your Role:
As our 3rd Line Support Technician, you’ll be responsible for:
- Acting as a senior point of contact for high-level technical support, providing expertise and guidance
to the wider technical team - Replicating and diagnosing complex issues to fully understand root causes and technical implications
- Clearly documenting technical issues, resolutions, and fixes to support consistency and knowledge sharing
- Analysing technical problems in depth, identifying root causes, severity, and impact, and providing high-quality detail to support effective fixes
- Delivering technical training across the service desk, supporting documentation, and hands-on fault finding where required
info@inventry.co.uk | 0113 322 9253 | www.inventry.co.uk
The Ideal Candidate Will Have The Following Skills: - High-level technical knowledge and hands-on experience with both hardware and software
- Proven experience working in a service desk or technical support environment
- The ability to explain technical issues clearly to people with varying levels of technical knowledge
- Strong workload management skills, with the ability to prioritise effectively in a busy environment
- A logical, methodical approach to problem-solving, with a genuine curiosity to get to the root of
issues - Friendly, warm, and welcoming, with a natural focus on delivering great customer experiences
- A true team player with a “one team” mindset who enjoys collaborating and supporting others
- Excellent listening skills, ensuring customers and colleagues feel heard and understood
- A strong drive for personal development, with a desire to keep learning and growing your technical
expertise
What You’ll Get From Us: - An InVentry scorecard; designed around supporting your development and progression
- Documented Monthly 121s
- A competitive salary
- Private healthcare
- Pension scheme
- An extra birthday treat, your birthday off work!
- Free on-site parking