JOB DESCRIPTION

Job title: Onboarding – Project lead

Department: Onboarding

Salary: Starting 30k

Are you passionate about helping people feel welcomed and supported? Do you love keeping projects running smoothly and seeing customers succeed? If so, we’d love for you to join our growing InVentry dream team as an Onboarding Project Lead!

Our onboarding team is at the heart of our business; we’re the first point of contact for our 10,000+ (and growing!) customers. We make customers feel part of the InVentry family, guiding them every step of the way so they can get the most out of our products.

A Little Bit About InVentry…

We’re a fast-growing technology company, creating touchscreen visitor management solutions for schools and modern businesses. Since 2010, we’ve been pioneers in the visitor management space, developing innovative solutions that solve real world challenges. Over the last five years, we’ve grown rapidly, being recognised in the Deloitte Global Fastest 500 tech companies across Europe, the Middle East, and Africa.

From just over 100 organisations to more than 10,000 today, we now handle a staggering 5.7 million sign-ins and outs, capturing over 146,000 visitor images every week. While our roots are in education, our system is perfect for any business sector.

Your Role:

As our Onboarding Project Lead, you’ll be the go to person for new customers, helping them feel confident and supported while guiding them through every step of their onboarding journey. Your role will include:

• Order Review: Making sure customer orders match technical and contractual requirements.
• Customer Engagement: Acting as the main contact for onboarding, building strong relationships and guiding customers through each stage.
• Installation Scheduling: Coordinating installation dates with both customers and internal teams.
• Team Collaboration: Working closely with Sales, Technical Support, Project Management, and on-site IT teams to ensure a smooth process.
• Requirement Gathering: Collecting key information from customers and site teams about IT and infrastructure needs.
• Journey Communication: Explaining the onboarding process clearly and supportively.
• Issue Management: Spotting potential risks early and escalating to keep everything on track.
• Record Keeping: Keeping accurate records of all onboarding activity in our systems.

The Ideal Candidate Will Have The Following Skills:

• Experienced in onboarding, project coordination or client-facing roles.
• Confident and approachable, with excellent written and verbal communication skills.
• Organised, detail-oriented and able to manage multiple projects at once.
• Comfortable working with technical teams at all levels.
• Familiar with CRM tools to track and manage customer journeys.
• Experience with site-based IT teams is a bonus.
  
  

What You’ll Get From Us:

• Documented Monthly 121s Progression and Career conversations/planning
• A competitive salary
• Private healthcare
• Pension scheme
• An extra birthday treat, your birthday off work!
• Free on-site parking