Job Title: Technical Support
Department: Support Team

Starting Salary: £29k

Join the InVentry Dream Team!

Are you passionate about technology and love helping others? We’re looking for Technical Support to join our Support Team and be the first point of contact for customers using our industry-leading sign-in and visitor management solutions.

This is a fantastic opportunity for a tech-savvy, customer-focused individual who thrives in a fast-paced environment and wants to grow their career in IT support.

What You’ll Be Doing:

· Respond to incoming support queries via phone and live chat

· Log, track and manage tickets through our Zendesk ticketing system

· Take ownership of assigned support tickets, providing timely updates and resolutions

· Use remote support software to resolve issues, following established processes

· Assist in building and updating our customer knowledge base and best practice guides

· Meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

What We’re Looking For:

· Tech-savvy with a passion for delivering outstanding customer service

· A logical problem solver who enjoys troubleshooting

· A confident communicator with excellent listening skills

· A team player who embraces our “one team” culture

· Self-motivated and committed to personal and professional development

· Highly organised, with the ability to manage time and priorities effectively

What You’ll Get from Us

· Clear role progression plan to support your growth

· 21 days holiday, plus your birthday off

· An additional day’s holiday added every year of service

· Private healthcare coverage

· Pension scheme

· Paid volunteer day to give back to a cause you care about

· Regular company-wide events and socials to celebrate success

· Free on-site parking

About InVentry

At InVentry, we’re passionate about the technology we create and how it positively impacts our customers. Since launching in 2010, we’ve grown rapidly and are now trusted by over 10,000 organisations. From humble beginnings to over 100 team members, our journey has seen us recognised among the Deloitte Fast 500 and the Northern Tech Awards’ Top 100 Fastest Growing Companies.

We’re proud to be market leaders in visitor management solutions for education and business sectors across the UK and beyond.