ISO 9001 is a globally recognised standard that sets out requirements for a quality management system in order to ensure excellent customer satisfaction. In simple terms, certification provides the basis for continuous and effective processes, products, and service. It is the most efficient way to provide potential customers the reassurance that you’re providing them with a quality product and the best possible customer service through a process of continual improvement.
What are the Benefits?
Accreditation sets “the international standard for companies looking for ways to meet or exceed quality control metrics”. This means that ISO 9001 status is in fact a flexible framework and therefore it doesn’t require all companies who are certified to become a one-size-fits-all organisation. Instead, the accreditation “sets the international standard for companies looking for ways to meet or exceed quality control metrics” and verifies that a company’s method of manufacturing a product and providing a service has been “designed to ensure a high-quality outcome for the customer.”
This allows customers to distinguish between companies who have been awarded status and those who have not and in turn, make an informed and educated decision when choosing a vendor.
What does this mean for InVentry?
Being awarded ISO 9001 was incredibly important to us and the entire InVentry team worked extremely hard to make this a reality. The accreditation not only reassures our customers that we are delivering an incredible product, along with excellent service, but it will help to promote a process-driven culture at InVentry. This will in turn enhance our company-wide efficiencies and productivity, ensuring consistency across all our operations.
What does this mean for our Customers?
The benefits of ISO 9001 awarded accreditation are extremely valuable to our customers. It enables us to provide clear reporting and communication and in turn improve the quality of InVentry products and services we offer our customers. We’ll also be able to provide more reliable production and delivery and uphold maintenance through annual assessments. The awarded ISO 9001 certification overall results in an improvement to our customer satisfaction.